How to set up an event waitlist?

A waitlist feature is a system that allows your ticket buyers to sign up to request access to your event, which is currently unavailable (Sold Out) due to high demand. Instead of turning potential customers away, you can capture interest and notify users when they become eligible to participate.

🎥 Video Guide

Before you start:- 

• The waitlist option will be triggered only when the event is sold out.
• If tickets become available (via capacity increase or refunds), waitlisted customers get priority over the general public.
• You can manually notify the availability of tickets or set it to Auto by defining the minimum number of tickets required and the period to complete the purchase. 
• Upon notifying the availability, Waitlist members receive a secret link to buy tickets, while the event remains "Sold Out" to others.

• To find the details of ticket buyers who are in the Waitlist, click here. 

  ---

 Step-by-Step Instructions

A) How to Enable Waitlist feature for the account? 

i) From the box office Calendar, hover the mouse cursor on the Organization Name at the top left and select "Settings" from the drop-down list. 

ii) Next, from the list of options to your left, select "Waitlist" and enable the switch.  

iii) Upon enabling the Waitlist, you'll be prompted "Waitlist Settings," as described below (Following setup is account specific, will apply to all the events, however you can customize it for the events by accessing the option from the event):- 

a) Collect Customer’s Cell Phone No: By default, this is checked to collect the customer’s phone number along with their name and email on the waitlist form.

b) Collect Ticket Quantity Number: This option is unchecked by default. Enable this setting if you wish to allow customers to specify the number of tickets they want to purchase.

c) Time to Respond: If manually assigning tickets, set how long waitlist members have to claim them upon receiving the secret link, maximum up to 365 days. 

d) Automatic Ticket Allocation: By default, this option would be checked, however, you can disable it to continue assigning tickets manually. 

A) Ticket count to trigger email: Minimum number of tickets needed to send tickets availability notifications.
B) Ticket offering interval: Time limit for customers to complete ticket purchase, upon receiving the secret link. 

Note: To learn more about how the automatic and manual ticket allocation functions work, Click Here.

d) Customize Settings: Rename default labels, e.g., change "Waitlist Button" to a custom name "Join Waitlist." Simply check the boxes before the options you would like to rename for the text editor to appear. 

Waitlist Button & Waitlist Form Title has a character limit of 20 and 40.

iii) On the following "Waitlist Settings" page, you can customize the setting for this event or you can continue with the default set up. 

C) How the Waitlist option would appear on your online store? 

i) Upon the event being sold out, "Join Waitlist" option would be displayed. 

ii) Clicking "Join the Waitlist" button would prompt your ticket buyer to fill out the form with their contact details. 

iii) Submitting their contact details will display a confirmation message "You are now on the waiting List!"